Terms of Service
Effective Date: January 13, 2025
Contents
1. Introduction
Welcome to ParseVault ("Service"), a service provided by MTTenterprise Inc. ("Company," "we," "our," or "us"), a company registered in Ontario, Canada, with its principal office at 1525 Alta Vista DR, Suite 201, Ottawa, ON K1G 0G1.
These Terms of Service ("Terms") govern your access to and use of our bank statement conversion service, including any associated APIs, software, products, and services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our Service.
1.1 Service Overview
The Service allows users to convert bank statements from PDF format to structured data formats (CSV and Excel). We offer various subscription plans and pay-as-you-go options to accommodate different usage needs.
1.2 Amendments
We reserve the right to modify these Terms at any time. We will notify registered users of any material changes via email at least 30 days before the changes take effect. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
2. Definitions
| User | Any individual or entity accessing or using the Service |
| Subscription | A paid plan providing access to premium features and increased usage limits |
| Credits | Pre-purchased units that can be used for pay-as-you-go conversions |
| Conversion | The process of transforming a PDF bank statement into CSV or Excel format |
| API | Application Programming Interface provided for programmatic access to the Service |
| Data | Information contained in or derived from bank statements processed through the Service |
3. Service Usage
3.1 Usage Limits
| Plan Type | Daily Limit | Monthly Limit | File Size | Batch Processing |
|---|---|---|---|---|
| Free/Guest | 1 page | N/A | 5MB | Single file |
| Registered | 3 pages | N/A | 10MB | Single file |
| Starter | Unlimited | 50 pages | 10MB | Up to 2 files |
| Premium | Unlimited | 200 pages | 15MB | Up to 5 files |
| Business | Unlimited | 1,000 pages | 20MB | Up to 20 files |
| Enterprise | Unlimited | Unlimited | 25MB | Unlimited |
3.2 File Requirements
- • PDF files must be non-encrypted and non-password protected
- • Files must contain legitimate bank statement data
- • Content must be clearly legible and properly formatted
- • Statements must be from recognized financial institutions
- • Documents must not contain malicious code or viruses
3.3 Processing Times
| Plan Type | Processing Priority | Average Time |
|---|---|---|
| Free/Guest | Basic | 2-3 minutes |
| Starter | Standard | 1-2 minutes |
| Premium | High | 30 seconds |
| Business | Priority | 15 seconds |
| Enterprise | Immediate | 5 seconds |
3.4 Output Formats
- CSV Format:
- • Standard CSV with UTF-8 encoding
- • Comma-separated values
- • Standard date format (YYYY-MM-DD)
- • Standardized column headers
- Excel Format:
- • XLSX format compatible with Excel 2007+
- • Formatted cells and headers
- • Auto-adjusted column widths
- • Basic formatting for readability
Important: While we strive for 100% accuracy, users should always verify converted data against the original statements.
4. Subscriptions
4.1 Subscription Plans
| Plan | Price | Features | Best For |
|---|---|---|---|
| Starter | $9.99/month |
| Individuals & freelancers |
| Premium | $29.99/month |
| Professionals & small businesses |
| Business | $99.99/month |
| Growing businesses & accounting firms |
| Enterprise | Custom |
| Large organizations |
4.2 Subscription Terms
- • Subscriptions are billed monthly in advance
- • Automatic renewal unless cancelled before renewal date
- • Cancellations take effect immediately
- • No refunds for cancellations or unused time
- • Unused pages do not roll over to next month
- • Upgrades take effect immediately with pro-rated billing
- • Downgrades take effect at start of next billing cycle
5. Data Processing
5.1 Data Handling
- Upload Process:
- • Files are transmitted using TLS 1.3 encryption
- • Temporary storage in encrypted format
- • Processing on isolated secure servers
- • Automatic deletion after processing
- Data Retention:
- • Source files: Deleted immediately after conversion
- • Converted files: Stored according to plan limits
- • Usage logs: 90 days
- • Account data: Duration of account plus 30 days
5.2 Security Measures
| Security Layer | Implementation | Standards |
|---|---|---|
| Transport Security | TLS 1.3, HTTPS | PCI DSS, NIST |
| Storage Security | AES-256 encryption | FIPS 140-2 |
| Server Security | Dedicated secure infrastructure | ISO 27001 |
| Access Control | Role-based access control | GDPR Compliant |
5.3 Data Processing Agreement
For Business and Enterprise customers, we offer a standard Data Processing Agreement (DPA) that includes:
- • Detailed data processing terms
- • Subprocessor agreements
- • Security measures documentation
- • Data breach notification procedures
- • Audit rights and procedures
Business and Enterprise customers can request a custom DPA by contacting our legal team.
6. User Obligations
6.1 Account Security
- • Use strong, unique passwords
- • Enable two-factor authentication when available
- • Keep login credentials confidential
- • Report suspicious activity immediately
- • Regularly update contact information
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Technical Violations:
- • Attempting to bypass usage limits
- • Reverse engineering the service
- • Automated scraping without permission
- • Introducing malicious code
- Usage Violations:
- • Sharing account credentials
- • Reselling conversion services
- • Processing unauthorized documents
- • Violating data privacy laws
6.3 User Responsibilities
- • Verify converted data accuracy
- • Maintain appropriate data backups
- • Comply with applicable laws
- • Respect intellectual property rights
- • Report conversion errors promptly
7. Payment Terms
7.1 Pricing Structure
- Subscription Plans:
- • Starter: $9.99/month (50 pages)
- • Premium: $29.99/month (200 pages)
- • Business: $99.99/month (1,000 pages)
- • Enterprise: Custom pricing
- Pay-As-You-Go Credits:
- • 10 credits: $5.00 ($0.50/page)
- • 20 credits: $9.00 ($0.45/page)
- • Custom packages available
7.2 Billing Terms
- Subscription Billing:
- • Billed monthly in advance
- • Automatic renewal on billing date
- • Pro-rated for mid-month upgrades
- • No refunds for downgrades
- Credit Purchases:
- • Immediate payment required
- • Credits never expire
- • Non-refundable after use
- • Bulk purchase discounts available
7.3 Payment Methods
- • All payments processed securely through Stripe
- • Accepts major credit cards (Visa, MasterCard, American Express)
- • Apple Pay and Google Pay supported
- • Corporate payment options available for Enterprise plans
7.4 Refund Policy
| Scenario | Policy | Timeline |
|---|---|---|
| Service Error | Full refund of affected pages | 5 business days |
| Subscription Cancellation | No refunds | Immediate |
| Unused Credits | No refund | N/A |
| Disputed Charges | Case-by-case review | 30 days |
Chargebacks without prior dispute resolution attempts may result in account termination. No refunds will be provided for subscription cancellations. Unused subscription time will not be reimbursed.
8. Intellectual Property
8.1 Service Ownership
MTTenterprise Inc. retains all rights, title, and interest in:
- • Conversion technology and algorithms
- • Website and interface designs
- • API and documentation
- • Trademarks and brand assets
8.2 User Rights
- • Full ownership of converted data
- • Limited license to use service features
- • Rights to downloaded conversion results
- • Access to API (Enterprise plans only)
Users retain all rights to their original bank statements and converted data.
9. API Terms
9.1 API Access Levels
| Plan | Rate Limit | Concurrent Requests | Features |
|---|---|---|---|
| Starter | N/A | N/A | No API access |
| Premium | 60 requests/minute | 5 | Basic API access |
| Business | 300 requests/minute | 20 | Advanced API with higher rate limits |
| Enterprise | Custom | Unlimited | Full API access with custom features |
9.2 API Usage Requirements
- • Valid API key required for all requests
- • Implement proper error handling
- • Respect rate limits and quotas
- • Secure credential storage
- • Regular monitoring of API usage
9.3 API Security
- • TLS 1.3 encryption required
- • API key rotation recommended
- • IP whitelisting available
- • Request signing for sensitive operations
API abuse or violation of terms may result in immediate access suspension.
10. Termination
10.1 Account Termination
- User-Initiated Termination:
- • Cancel subscription anytime
- • 30-day notice required
- • No refunds available
- • Data available for 30 days
- Company-Initiated Termination:
- • Terms violation
- • Fraudulent activity
- • Non-payment
- • Service abuse
10.2 Post-Termination
- • Immediate access restriction
- • Conversion history archived
- • Unused credits forfeited
- • API access revoked
11. Disclaimers
11.1 Service Warranty
The service is provided "as is" without warranties of any kind, whether express or implied, including but not limited to:
- • Accuracy of conversions
- • Uninterrupted service
- • Fitness for particular purpose
- • Error-free operation
11.2 Accuracy
While we strive for accuracy, users are responsible for verifying converted data against original statements.
12. Liability
12.1 Limitation of Liability
To the maximum extent permitted by applicable law, MTTenterprise Inc. shall not be liable for any damages whatsoever.
- • Liability is explicitly and completely excluded for any and all claims
- • Users acknowledge and agree that the service is provided "as is"
- • No warranties of any kind are provided, express or implied
- • Users assume full risk of using the service
12.2 Complete Disclaimer
- • Comprehensive waiver of all potential claims
- • Absolute exclusion of all direct, indirect, incidental, special, consequential, or punitive damages
- • No liability for any losses, regardless of cause
- • Users expressly waive any right to seek compensation
By using this service, you agree to a complete and unconditional waiver of all potential claims against MTTenterprise Inc.
13. Dispute Resolution
13.1 Initial Resolution
- Step 1: Support Contact
- • Submit detailed support ticket
- • Response within 72 hours
- • Include relevant documentation
- Step 2: Escalation
- • Contact account manager (Business/Enterprise)
- • Request supervisor review
- • Written explanation required
13.2 Mediation
- • Mandatory before litigation
- • Conducted in Ottawa, Ontario
- • Cost shared equally
- • Confidential process
13.3 Arbitration
- • Binding arbitration if mediation fails
- • Single arbitrator
- • ADR Institute of Canada rules
- • Location: Ottawa, Ontario
Enterprise customers may negotiate custom dispute resolution procedures in their service agreements.
14. Governing Law
14.1 Applicable Law
- • Laws of Ontario, Canada
- • Federal laws of Canada
- • Excluding conflicts of law principles
- • UN Convention on Contracts explicitly excluded
14.2 Jurisdiction
- • Courts of Ottawa, Ontario
- • Exclusive jurisdiction
- • Users consent to personal jurisdiction
- • Appeal rights preserved
14.3 Compliance
- • Personal Information Protection and Electronic Documents Act (PIPEDA)
- • Ontario Consumer Protection Act
- • Canadian Anti-Spam Legislation (CASL)
- • Digital Privacy Act
Users are responsible for compliance with their local laws and regulations.
Final Notes
These Terms of Service constitute the entire agreement between you and MTTenterprise Inc. regarding the use of our ParseVault service.
- Contact Information:
- MTTenterprise Inc.
- 201-1525 Alta Vista DR
- Ottawa, Ontario K1G 0G1
- Canada
- Email: [email protected]
- Phone: +1 (613) 466-1234
Last updated: January 13, 2025